Welcome to the Fitnesshape FAQ’s page! Here, we’re ready to address any questions you might have regarding our services, products, and policies. If you don’t find the information you need, our friendly customer support team is just a message away.

1. What is Fitnesshape?
Fitnesshape is a prominent online retailer of top-notch fitness equipment and accessories. We offer a wide array of products designed to help you achieve your health and fitness aspirations from the comfort of your own home.

2. How do I place an order?
Ordering is a breeze! Simply explore our website, pick the products you wish to buy, add them to your cart, and proceed to checkout. Just follow the easy on-screen instructions to finalize your order.

3. What payment methods do you accept?
We welcome major credit and debit cards, including Visa, MasterCard, and PayPal.

4. How long does shipping take?
Orders are typically processed within 1-2 business days, with Free shipping within the United Kingdom usually taking 3-5 business days.

5. What is the total delivery time?

Total delivery time takes 4-7 business days with  Free shipping

6. Do you offer international shipping?
Regrettably, we currently do not offer shipping beyond the borders of the United Kingdom.

7. What is your return & refund policy?
Your satisfaction is our priority. If you’re not pleased with your purchase, you have a 30-day window from delivery to return it for a full refund or exchange. Please review our Return & Refund Policy for complete details.

8. Who will cover the shipping cost on returns (customer or merchant)?

We will cover return shipping fees for all type of returns.

9. How can I track my order?
Once your order has shipped, please come to our website and click on the option track your order that is on Main and Footer Menu. Simply click on that option to see the status of your shipment.

10. Can I cancel my order?
Cancellation may be possible if your order hasn’t been shipped yet. Please reach out to us as soon as you can to request a cancellation.

11. How can I contact customer support?
Our customer support team is at your service! You can connect with us through our Contact Us page, which offers options for email, phone, and chatbot support.

12. What if I receive a damaged or defective item?

We aim for high-quality standards, but if you receive a damaged or defective item, please contact our customer support team within 30 days of receiving your order. We’ll gladly assist you with a replacement or refund.

13. Do you accept exchanges?

Yes, we accept exchanges

Thank you for visiting our FAQ’s page! Should you have further questions or concerns, please don’t hesitate to get in touch. We’re here to support you on your fitness journey.

FOR MORE INFORMATION:

Trade Name: Fitnesshape 

Support: 24/7

Business Hours: 9:00 AM to 5:00 PM (Monday to Friday)

Business Number: +44 7307 694396

Business Mail: support@fitnesshape.co.uk

Business Address: 10 Nevison St, Larkhall ML9 2QG, United Kingdom